Troubleshooting

The display stays black or shows nothing

1. Check whether Pre-game reads “Stadium output connected”. If not, select Connect.
2. If the bottom of the control window shows Show display, the display is blanked. Select Show display.
3. Select View → Reopen Output Window.
4. Check the cable, the input and the power supply of the screen or LED wall.

See Connect a display for more.

The display appears on the wrong screen

Select View → Move Output to Another Display…, then the right monitor and Open / restart display. Then select Save Profile.

“No second monitor was detected.”

The computer sees only one screen. Connect the second screen, switch it on and set it to Extend instead of duplicating or mirroring in your operating system. Scorilo then detects it by itself.

The LED wall shows only part of the picture

See The LED wall shows only part of the picture.

No sound

• Check in your operating system which audio output device is selected and whether it is muted.
• Check the volume slider in the Music or Stadium sound card.
• During an Announcement, the music is quieter on purpose. Select End announcement.
• The preview in the control window is always muted. There is only sound for items that play on the display.

The clock does not start

• If a recovery is pending, decide it first in Control → Timing and recovery… (After a crash).
• A finished match (“Match finished”) cannot be started again. Create a new one with New match….
• At half-time, you start the next half with Prepare Half 2.
• The Space bar does nothing while you are typing in a text field or a dialog is open. Click an empty spot first.

The clock shows the wrong time

Pause the clock, select the pencil next to the clock (Correct match clock) and set the time. See Correct the match clock.

A goal was recorded wrongly

• If it was the last action: Undo.
• Otherwise use Correct goal or Withdraw… in the row’s menu in the timeline (Events and corrections).

I cannot create a new match or switch matches

Scorilo names the reason in its message. Usually it is one of these:

• The clock is running. Pause it.
• A draft is open in Preparation (orange dot). Select Apply or Discard.
• The settings show “Unsaved profile changes”. Select Save Profile or Discard.
• A recovery is pending.

Save As is greyed out

File features are locked in the trial (Trial and license). Save As… also only works in the control window, not in the settings or the editor.

An item shows “Missing file”

Select Import again… and the file (Manage media).

A video or music file does not play

Scorilo accepts MP4 and WebM for videos and MP3, WAV, OGG and M4A for audio. Some files use a codec the computer cannot play. Convert the file, for example to MP4 with H.264, and import it again. Try new files before match day.

The sign-in code does not arrive

Check your spam folder and the spelling of the email address. After a minute you can request a new code. A code is valid for 15 minutes.

“The license has to be checked online.”

Scorilo has been offline for more than 7 days. Connect the computer to the internet and select Check again.

More help

If none of this helps, contact us via the support page (in German). Include the Scorilo version (Settings → About & Updates), your operating system and the exact message.